Shipping Policy
Thank you for shopping with VELTORA. We are committed to delivering your order safely and as quickly as possible.
Shipping Destinations
We currently ship within the United States.
Estimated Delivery Time
Most orders are delivered within 3–7 business days after the order is placed.
In rare cases, delivery may take up to 8 business days due to carrier delays, severe weather, public holidays, high order volumes, remote delivery locations, or circumstances outside our control.
Business days are Monday through Friday and do not include weekends or public holidays. All delivery time frames are estimates and are not guaranteed.
Shipping Costs
Orders below $49 are charged a flat standard shipping fee of $4.99. The shipping fee will be displayed at checkout before payment is completed.
We offer free standard U.S. shipping on orders of $49 or more.
Order Processing and Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
Please allow up to 48 hours for the tracking information to become active after receiving your shipping confirmation email.
Shipping Delays
If we become aware of a significant delay affecting your order, we will contact you using the email address provided during checkout.
If we cannot ship your order within the originally stated time frame, we may offer you the option to accept the delay or cancel the affected order for a refund.
Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please contact us immediately at supportveltora@gmail.com if you notice an error in your shipping information. We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.
VELTORA is not responsible for delays, failed deliveries, returned packages, or additional shipping costs caused by an incorrect or incomplete address provided by the customer.
If a package is returned due to an incorrect or incomplete address, additional shipping charges may apply if the customer requests reshipment.
Lost, Damaged, or Incorrect Packages
Please inspect your order when it arrives.
If your package arrives damaged, contains an incorrect item, or appears to be lost in transit, contact us at supportveltora@gmail.com with your order number and any relevant photos of the product, packaging, and shipping label.
We will review the issue and work with you to provide an appropriate solution.
Contact Us
For questions about shipping or delivery, contact us:
Email: supportveltora@gmail.com
Website: shopveltora.com