Shipping Policy

Last Updated: October 19, 2026

Thank you for shopping with VELTORA! We are committed to providing a reliable and transparent shipping experience for our customers.

1. Shipping Destinations

We currently ship to eligible addresses within the United States.

Shipping availability is confirmed during checkout. We do not currently offer international shipping outside the United States.

2. Shipping Rates

We offer the following standard shipping rates:

• Orders under $49: $4.99 standard shipping.
• Orders of $49 or more: FREE standard U.S. shipping.

Applicable shipping charges are displayed at checkout before you complete your purchase.

3. Order Processing & Delivery Times

Order processing and delivery times may vary depending on product availability, fulfillment location, shipping carrier, and destination.

Some products may ship from U.S. warehouses, while others may ship from international fulfillment facilities.

Delivery estimates, when provided, are approximate and are not guaranteed arrival dates.

If you need an estimated delivery timeframe for a specific product, please contact us before placing your order.

We will fulfill orders within the shipment period communicated at purchase or, where no period is specified, within the timeframe required by applicable law.

4. Order Tracking

Once your order has shipped, we will provide shipping confirmation and tracking information when available.

Please allow time for the shipping carrier to update tracking details after dispatch.

5. Shipping Delays

Occasional delays may occur due to:

• Carrier disruptions or transportation delays.
• Weather conditions or public holidays.
• High shipping volumes.
• Customs processing, when applicable.
• Unexpected fulfillment or inventory issues.

If your order cannot ship within the applicable shipment timeframe, we will notify you and provide the options required by applicable law, including cancellation and a refund where appropriate.

6. Incorrect Shipping Information

Please ensure that your shipping address is accurate and complete before placing an order.

If you notice an error, contact us as soon as possible at supportveltora@gmail.com.

We will do our best to assist you, but address changes may not be possible after an order has entered processing or has shipped.

Additional shipping fees may apply for reshipment when an incorrect address supplied by the customer causes a delivery failure, where permitted by law.

7. Lost, Damaged, or Incorrect Orders

If your order arrives damaged, contains an incorrect item, or appears to be lost during shipping, please contact our customer support team.

Include your order number and relevant photographs when available.

We will investigate the issue and work toward an appropriate resolution, including a replacement or refund where applicable.

Your statutory consumer rights remain unaffected.

8. Contact Us

For questions about shipping, tracking, or delivery, please contact us.

VELTORA Customer Support

Email: supportveltora@gmail.com

Website: https://shopveltora.com

We aim to respond to customer inquiries as promptly as possible.