Shipping policy

Shipping Policy

Thank you for shopping with VELTORA. We are committed to delivering your order safely and as quickly as possible.

Shipping Destinations

We currently ship within the United States.

Estimated Delivery Time

Most orders are delivered within 3–7 business days after the order is placed.

In rare cases, delivery may take up to 8 business days due to carrier delays, severe weather, public holidays, high order volumes, remote delivery locations, or other circumstances outside our control.

Business days are Monday through Friday and do not include weekends or public holidays.

Delivery time frames are estimates and are not guaranteed.

Shipping Costs

We offer free standard U.S. shipping on orders over $49.

Shipping costs for orders below $49, if applicable, will be displayed at checkout before payment is completed.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Please allow up to 48 hours for tracking information to become active after receiving your shipping confirmation.

Shipping Delays

If we become aware of a significant delay affecting your order, we will contact you using the email address provided during checkout.

If we cannot ship your order within the originally stated time frame, we may offer you the option to accept the delay or cancel the affected order for a refund.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please contact us immediately at supportveltora@gmail.com if you notice an error in your shipping information. We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

VELTORA is not responsible for delays, failed deliveries, or additional shipping costs caused by incorrect or incomplete addresses provided by the customer.

Lost, Damaged, or Incorrect Packages

If your package arrives damaged, contains an incorrect item, or appears to be lost in transit, please contact us at supportveltora@gmail.com with your order number and any relevant photos.

We will review the issue and work with you to provide an appropriate solution.

Contact Us

For questions about shipping or delivery, contact us:

Email: supportveltora@gmail.com
Website: shopveltora.com