Privacy Policy

Last Updated: October 19, 2026

Welcome to VELTORA.

VELTORA ("we," "us," or "our") operates the website https://shopveltora.com and its associated online shopping services (collectively, the "Services").

We respect your privacy and are committed to handling personal information responsibly and transparently.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, make a purchase, create an account, or communicate with us.

Our online store is powered by Shopify, which provides the technology used to operate our e-commerce services.

1. Personal Information We Collect

Depending on how you interact with our Services, we may collect the following categories of information.

Contact Information

• Full name

• Email address

• Telephone number

• Billing and shipping addresses

Order and Transaction Information

• Products purchased or viewed

• Shopping cart contents

• Order history

• Payment confirmations

• Shipping and tracking details

• Returns, exchanges, cancellations, and refunds

Payment Information

Payments may be processed through Shopify and authorized payment service providers.

We may receive transaction details and payment confirmation information. Complete payment card details are generally handled by the relevant payment processor.

Account Information

• Account identifiers

• Login and authentication information

• Saved addresses

• Customer preferences

• Account activity

Technical and Usage Information

• IP address

• Browser and device information

• Operating system

• Cookie identifiers

• Pages visited

• Website interactions

• Referring websites

• Shopping and browsing activity

Communications

We may collect information you provide when contacting customer support, submitting reviews, requesting refunds, or communicating with us.

2. How We Collect Information

We may collect personal information:

• Directly from you when placing orders, creating accounts, subscribing to emails, or contacting us.

• Automatically through cookies, website analytics, logs, and similar technologies.

• From Shopify, payment processors, fulfillment partners, shipping carriers, and other service providers.

• From advertising or business partners where permitted by applicable law.

3. How We Use Personal Information

We use personal information for legitimate business and operational purposes, including:

Order Processing

• Processing and confirming purchases

• Arranging payments

• Preparing and fulfilling orders

• Shipping products

• Providing tracking information

• Processing returns and refunds

Customer Support

• Responding to inquiries

• Resolving complaints

• Managing customer accounts

• Providing order assistance

Communication

• Sending order confirmations

• Providing delivery updates

• Responding to support requests

• Communicating important service changes

Marketing and Advertising

Where permitted by law, we may use information to send promotional communications, recommend products, measure marketing performance, and support personalized advertising.

You may unsubscribe from promotional emails using the unsubscribe link provided in those messages.

Security and Fraud Prevention

We may use information to detect suspicious activity, prevent fraudulent transactions, and maintain the security of our website.

Business Improvement

We may analyze website usage to improve our products, services, website performance, and customer experience.

Legal Compliance

We may process information to comply with legal obligations, respond to lawful requests, maintain business records, and protect legal rights.

4. Cookies and Tracking Technologies

VELTORA and its service providers may use cookies and similar technologies to:

• Keep the website functioning properly.

• Remember preferences.

• Maintain shopping cart functionality.

• Support customer accounts.

• Analyze website traffic.

• Prevent fraud.

• Measure advertising performance.

• Personalize content where permitted.

Some cookies are essential to website functionality, while others may require consent depending on applicable law.

Where available, you can manage your preferences through our cookie consent tools or browser settings.

Disabling certain cookies may affect website functionality.

5. Sharing Personal Information

We may share personal information with trusted service providers when reasonably necessary to operate our business.

These may include:

Shopify

Our store is hosted by Shopify. Shopify processes certain customer information to provide, secure, and improve its e-commerce services.

Payment Providers

Payment information may be processed by authorized payment providers to complete transactions and detect fraud.

Fulfillment and Shipping Partners

We may share relevant order information with suppliers, warehouses, fulfillment partners, and shipping carriers.

This information may include your name, shipping address, contact details, and ordered products.

Analytics and Advertising Providers

Where permitted by law and consistent with applicable privacy choices, analytics and advertising providers may process information to measure marketing performance and deliver relevant advertising.

Customer Support and Technology Providers

Service providers may process information necessary to maintain our website, manage customer communications, and provide technical support.

Legal Authorities

We may disclose information when required by applicable law or a valid legal process.

Business Transfers

Information may be transferred in connection with a merger, acquisition, restructuring, or sale of business assets, subject to applicable legal requirements.

6. Shopify and Enhanced Services

Shopify may process information about customer interactions with our store to provide platform services.

Where Shopify's enhanced services or network intelligence features are enabled, additional processing may support fraud prevention, analytics, checkout improvements, marketing measurement, and personalized shopping experiences.

Shopify may act independently in relation to certain processing activities.

For more information, please consult Shopify's privacy information and available privacy controls.

7. Personalized Advertising and Privacy Choices

Depending on the technologies we use and your location, certain advertising-related disclosures may qualify as the sale or sharing of personal information under applicable privacy laws.

Where required, you may have the right to opt out of such activities.

You can submit a request through our Your Privacy Choices page, where available, or contact:

supportveltora@gmail.com

Where required by applicable law and supported by our privacy tools, recognized Global Privacy Control signals may be processed as opt-out requests.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Complete orders and provide services.

• Maintain customer accounts.

• Process returns and refunds.

• Resolve disputes.

• Prevent fraud.

• Meet tax, accounting, and legal obligations.

Retention periods may vary depending on the category of information and applicable legal requirements.

Information may be deleted or anonymized when no longer required.

9. Data Security

We use reasonable technical, administrative, and organizational measures designed to protect personal information.

However, no internet transmission or electronic storage system can guarantee absolute security.

We encourage customers to protect their account credentials and avoid sharing sensitive information through unsecured communication channels.

10. Children's Privacy

Our Services are not directed toward children who are not legally permitted to make online purchases in their jurisdiction.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information without appropriate authorization, please contact us.

Where required by law, we will review and delete such information.

We do not knowingly sell or share the personal information of individuals under 16 for targeted advertising.

11. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to personal information.

• Request correction of inaccurate information.

• Request deletion of personal information.

• Request a portable copy of certain information.

• Restrict or object to certain processing activities.

• Withdraw consent where processing is based on consent.

• Opt out of certain targeted advertising or data-sharing activities.

• Appeal certain privacy-related decisions where permitted.

To exercise your rights, contact:

supportveltora@gmail.com

We may request information reasonably necessary to verify your identity before fulfilling a request.

We will respond within the timeframe required by applicable law.

Some requests may be limited where information must be retained for legal, security, fraud-prevention, or transaction-related purposes.

We will not unlawfully discriminate against customers for exercising their privacy rights.

12. International Data Transfers

VELTORA, Shopify, and our service providers may process or store personal information in countries outside your country of residence.

Privacy laws may differ between jurisdictions.

Where required by applicable law, appropriate safeguards will be used to protect personal information transferred internationally.

13. Third-Party Websites

Our website may contain links to third-party websites, applications, or services.

We are not responsible for the privacy practices of independent third parties.

We encourage you to review their privacy policies before providing personal information.

14. Privacy Complaints

If you have concerns about how we handle your personal information, please contact us.

We will review your concern and respond appropriately.

Depending on your location, you may also have the right to submit a complaint to the relevant privacy or data-protection authority.

15. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in:

• Business operations

• Technology and services

• Legal requirements

• Third-party service providers

• Data collection or processing practices

The revised policy will be published on this page with an updated revision date.

Where required by law, we will provide additional notice of material changes.

16. Contact Us

For questions regarding this Privacy Policy, data protection, or privacy-related requests, please contact:

VELTORA Customer Support

Email: supportveltora@gmail.com

Website: https://shopveltora.com

We aim to respond to privacy inquiries as promptly as possible.