Privacy policy

Privacy Policy

Last updated: August 2, 2026

VELTORA operates this website and online store, including the information, content, features, tools, products, and services offered through it.

This Privacy Policy explains how VELTORA collects, uses, stores, and discloses personal information when you visit our website, create a customer account, place an order, communicate with us, or otherwise use our services.

Our store is hosted and powered by Shopify, which provides the e-commerce platform that allows us to offer our products and services.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

Depending on how you interact with our website, we may collect or process the following categories of personal information:

Contact Information

This may include:

Your name
Email address
Telephone number
Billing address
Shipping address
Order and Transaction Information

This may include:

Products viewed or purchased
Items placed in your shopping cart
Order history
Returns, exchanges, refunds, and cancellations
Shipping and tracking information
Transaction amount and payment confirmation
Payment Information

Payment and billing information required to complete a purchase may be processed by Shopify and our payment service providers.

Payment information may include your selected payment method, billing details, transaction information, and payment authorization or confirmation.

VELTORA does not independently control the processing of complete payment card details handled securely by third-party payment providers.

Customer Account Information

This may include:

Customer account identifiers
Authentication information
Account preferences
Saved addresses
Account settings
Order history
Communications

We may collect information you provide when you:

Contact customer support
Send us an email
Submit a return or refund request
Provide feedback or a product review
Communicate with us through website messaging tools
Device and Technical Information

This may include:

IP address
Browser type
Device type
Operating system
Network connection information
Cookie identifiers
Other online identifiers
Website Usage Information

This may include information about:

Pages and products you view
How you navigate the website
Items added to your cart
The date and time of your visit
Referring websites or sources
Interactions with website features and advertisements
How We Collect Personal Information

We may collect personal information from the following sources:

Directly From You

We collect information that you provide when you:

Place an order
Create or use a customer account
Contact us
Subscribe to marketing emails
Submit a review
Request a return, exchange, or refund
Automatically

We may automatically collect information through:

Cookies
Pixels
Log files
Local storage
Similar tracking technologies
From Service Providers

We may receive information from companies that help us operate our business, including:

Shopify
Payment providers
Shipping and fulfilment providers
Customer-support providers
Fraud-prevention providers
Hosting and cloud-service providers
Analytics and marketing providers
From Other Third Parties

We may receive information from business partners, social-media platforms, advertising services, or other third parties where permitted by law.

How We Use Personal Information

We may use personal information for the following purposes:

Processing and Fulfilling Orders

We use information to:

Process payments
Confirm orders
Prepare and fulfil purchases
Arrange shipping and delivery
Send tracking information
Process returns, exchanges, cancellations, and refunds
Providing Customer Accounts and Services

We may use information to:

Create and manage customer accounts
Display order history
Remember customer preferences
Provide customer support
Respond to questions and complaints
Communicating With You

We may use your contact information to send:

Order confirmations
Shipping notifications
Account-related messages
Customer-support responses
Return and refund updates
Important service or policy notices
Marketing and Advertising

Where permitted by law, we may use personal information to:

Send promotional emails
Recommend products
Measure marketing performance
Display or support personalized advertising
Understand customer interests and shopping activity

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in those emails.

Even after unsubscribing from marketing, we may continue to send non-promotional messages relating to your orders, account, or customer-service requests.

Security and Fraud Prevention

We may use information to:

Verify transactions and account activity
Prevent unauthorized payments
Detect fraud or abuse
Investigate suspicious activity
Protect customers, VELTORA, Shopify, and our service providers
Maintain the security of our website and systems
Improving Our Website and Services

We may use information to:

Understand how visitors use our website
Improve website performance
Improve product selection and customer experience
Diagnose technical problems
Develop new services and features
Legal and Regulatory Purposes

We may use information to:

Comply with applicable laws and legal obligations
Respond to valid requests from courts, regulators, or government authorities
Enforce our Terms of Service and store policies
Establish, exercise, or defend legal claims
Maintain required business and transaction records
Cookies and Similar Technologies

Our website and service providers may use cookies and similar technologies to:

Keep the website functioning
Remember your preferences
Maintain your shopping cart
Enable customer-account features
Analyze website traffic
Prevent fraud
Measure marketing performance
Support personalized content and advertising where permitted

Some cookies are necessary for the website to function. Other cookies may be used only after consent where required by applicable law.

You may manage available cookie choices through our cookie banner or your browser settings.

Disabling certain cookies may affect the functionality of the website.

How We Disclose Personal Information

We may disclose personal information to third parties when reasonably necessary for the purposes described in this Privacy Policy.

Shopify

Our store is hosted by Shopify.

Shopify collects and processes information relating to your access to and use of our store to provide, secure, maintain, and improve its platform and related services.

Information submitted through our store may be transmitted to Shopify and its service providers in countries other than your country of residence.

Service Providers

We may disclose information to companies that perform services on our behalf, including:

Payment processing
Order fulfilment
Shipping and delivery
Website hosting
Data storage
Fraud detection
Analytics
Marketing
Customer support
Information technology services

These providers may process information only as necessary to provide their services and subject to their own legal and contractual obligations.

Shipping and Fulfilment Partners

We may provide your name, contact details, shipping address, order contents, and related information to suppliers, warehouses, carriers, and fulfilment partners so they can prepare and deliver your order.

Marketing and Advertising Partners

Where permitted by law, information may be disclosed to advertising and marketing providers to measure campaigns, understand customer activity, or provide targeted advertising.

Certain privacy laws may define some targeted advertising disclosures as a “sale” or “sharing” of personal information, even when no money is exchanged.

Depending on your location, you may have the right to opt out through the data-sharing opt-out page, where available on our website, or by contacting us at supportveltora@gmail.com.

When You Request or Consent

We may disclose information when you request or authorize us to do so, including when you:

Connect to a third-party service
Use a social-media feature
Request that information be shared with a delivery or service provider
Legal and Business Purposes

We may disclose information when reasonably necessary to:

Comply with applicable law
Respond to subpoenas, court orders, or lawful government requests
Protect our legal rights or the rights of others
Investigate fraud, security incidents, or policy violations
Complete a business transaction such as a sale, merger, restructuring, or transfer of assets
Shopify Network Intelligence and Enhanced Services

Where enabled, Shopify may process information about customer interactions with our store, other Shopify merchants, and Shopify to provide enhanced services.

These services may include fraud prevention, analytics, improved checkout experiences, product recommendations, marketing measurement, and personalized advertising features.

In these circumstances, Shopify may be independently responsible for certain processing activities.

Customers may learn more about Shopify’s use of personal information and available privacy controls through the Shopify Privacy Portal.

Shopify provides automated privacy-policy, cookie-banner, and data-sharing opt-out tools designed to reflect certain customer-privacy settings and choices.

Third-Party Websites and Services

Our website may include links or integrations relating to third-party websites, applications, or services.

We do not control the privacy or security practices of third parties.

When you leave our website or use a third-party service, you should review that party’s privacy policy and terms.

The inclusion of a third-party link does not necessarily mean that VELTORA endorses or accepts responsibility for that party’s content, products, or practices.

Children’s Privacy

Our website and services are not intended for children who are not legally permitted to enter into online purchase transactions in their place of residence.

We do not knowingly collect personal information directly from children in violation of applicable law.

If you are a parent or legal guardian and believe that a child has provided us with personal information without appropriate authorization, please contact us so we can review and, where required, delete the information.

We do not knowingly sell or share personal information belonging to individuals under 16 years of age for targeted advertising, as those terms are defined under applicable privacy laws.

Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no security system or method of internet transmission is completely secure.

You should avoid sending sensitive or confidential information through unsecured communication channels.

You are responsible for protecting access to your email account and any device used to access your VELTORA customer account.

Data Retention

We retain personal information only for as long as reasonably necessary for purposes including:

Providing customer accounts and services
Completing orders and returns
Maintaining transaction records
Resolving disputes
Preventing fraud
Enforcing agreements
Meeting tax, accounting, legal, and regulatory obligations

The appropriate retention period depends on the type of information, why it was collected, and applicable legal requirements.

Information may be deleted or anonymized when it is no longer reasonably required.

Your Privacy Rights

Depending on where you live, you may have some or all of the following rights:

Right to Access or Know

You may have the right to request information about the personal information we hold or process about you.

Right to Correction

You may have the right to request that inaccurate personal information be corrected.

Right to Deletion

You may have the right to request deletion of certain personal information, subject to legal and operational exceptions.

Right to Data Portability

You may have the right to receive a copy of certain personal information in a portable format.

Right to Restrict or Object

You may have the right to restrict or object to certain processing of your personal information.

Right to Withdraw Consent

Where processing is based on consent, you may withdraw your consent at any time.

Withdrawal does not affect processing that occurred before consent was withdrawn.

Right to Opt Out of Sale, Sharing, or Targeted Advertising

Depending on your location, you may have the right to opt out of:

The sale of personal information
The sharing of personal information
Processing for targeted advertising

You may submit an opt-out request through the data-sharing opt-out page, where available on our website, or by contacting us at supportveltora@gmail.com.

Where legally required and technically supported, we may also recognize Global Privacy Control signals as opt-out requests for the browser or device sending the signal. Shopify supports data-sharing opt-out controls and Global Privacy Control handling through its customer-privacy tools.

Right to Appeal

Where provided by law, you may have the right to appeal a decision relating to a privacy request.

Authorized Agents

Where permitted by law, you may appoint an authorized agent to submit a privacy request on your behalf.

We may request proof of authorization and may need to verify your identity before processing the request.

Exercising Your Rights

You may exercise available privacy rights by contacting us at:

supportveltora@gmail.com

We may ask for information reasonably necessary to verify your identity and protect your personal information.

We will not discriminate against you for exercising a privacy right.

We will respond within the time required under applicable law.

Some requests may be denied or limited where permitted by law, including when information must be retained for:

Completing an order
Fraud prevention
Security
Tax or accounting obligations
Legal claims
Compliance with applicable law
Complaints

If you have a concern about how we process personal information, please contact us first so we can review the matter.

Depending on your location, you may also have the right to submit a complaint to your local data-protection or privacy authority.

International Data Transfers

VELTORA, Shopify, and our service providers may process or store personal information outside the country in which you live.

Privacy and data-protection laws in those countries may differ from those in your country.

Where required by applicable law, appropriate safeguards may be used for international data transfers, including approved contractual protections or other recognized transfer mechanisms.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

Changes to our business practices
New services or technology
Changes to service providers
Changes to legal or regulatory requirements
Changes to how personal information is collected or used

The updated version will be published on this page and the “Last updated” date will be revised.

Where required by law, we will provide additional notice of material changes.

Contact Us

For questions about this Privacy Policy, our privacy practices, or a request to exercise an available privacy right, contact us:

VELTORA
Email: supportveltora@gmail.com
Website: shopveltora.com
Business location: Türkiye