Refund policy

Return and Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your order to request a return.

Return Eligibility

To be eligible for a return, your item must be in the same condition in which you received it, unused, undamaged, and in its original packaging. All accessories, components, manuals, and promotional items included with the order must also be returned. You will also need the receipt or proof of purchase.

Starting a Return

To request a return, contact us at supportveltora@gmail.com and include your order number and the reason for your return.

Please do not send an item back without contacting us first. If your return is approved, we will provide return instructions and the correct return address. Products returned without prior authorization or sent to an incorrect address may not be accepted.

Return Shipping Costs

If you received a damaged, defective, or incorrect item, please contact us as soon as possible. After reviewing the issue, we may provide a replacement, refund, or prepaid return instructions at no additional cost to you.

For returns requested for any other reason, the customer is responsible for return shipping costs. Original shipping charges are non-refundable unless the return is due to an error on our part.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items that are lost in transit.

We do not charge restocking fees for approved returns.

Damages and Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us promptly at supportveltora@gmail.com with your order number and clear photos of the product and packaging. We will review the issue and work to make it right.

Exceptions and Non-Returnable Items

The following items cannot be returned:

• Gift cards
• Personalized or custom-made products
• Items clearly marked as final sale
• Items that have been used, altered, damaged after delivery, or returned with missing parts
• Personal care or hygiene-related products that have been opened or used

Please contact us before purchasing if you have questions about whether a specific item is eligible for return.

Sale items may be returned unless they were clearly marked as final sale at the time of purchase.

Exchanges

The fastest way to receive a different item is to return the original item and, once the return is approved, place a separate order for the replacement item.

Order Cancellations

You may request an order cancellation by contacting supportveltora@gmail.com. We cannot guarantee cancellation after an order has entered processing or has been shipped.

Refunds

We will notify you after we receive and inspect your return. If the refund is approved, we will issue it to your original payment method within 7 business days.

Your bank or payment provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved, please contact us at supportveltora@gmail.com.

Contact Us

For questions about returns or refunds, contact us:

Email: supportveltora@gmail.com
Website: shopveltora.com