Return and Refund Policy

Last Updated: October 19, 2026

Thank you for shopping with VELTORA. Your satisfaction is important to us, and we aim to make our return and refund process clear, fair, and straightforward.

1. 14-Day Return Policy

We offer a 14-day return policy, meaning you have 14 days after receiving your order to request a return.

This voluntary return period does not limit your rights regarding defective, damaged, or incorrectly supplied products under applicable law.

2. Return Eligibility

To qualify for a change-of-mind return, your item must:

• Be unused and in its original condition.

• Be free from damage caused after delivery.

• Include its original packaging, accessories, and components.

• Be accompanied by proof of purchase or an order number.

Returns that do not meet these requirements may be declined, except where applicable law provides otherwise.

3. How to Start a Return

To request a return, please email:

supportveltora@gmail.com

Include the following information:

• Your full name.

• Your order number.

• The product you wish to return.

• The reason for your return.

• Photos, if the item is damaged, defective, or incorrect.

Our customer support team will review your request and provide return instructions.

Important: Please contact us before sending any product back.

The authorized return address will be provided by email after your request has been reviewed. Return locations may vary depending on the product and fulfillment partner.

Do not send products to an unconfirmed warehouse, supplier, or business address.

For approved change-of-mind returns, please ship the item within 14 days of receiving our return instructions, unless we specify a different period.

4. Return Shipping Costs

Change-of-mind returns: Customers are responsible for return shipping costs.

Damaged, defective, or incorrect products: We will provide an appropriate remedy, which may include a replacement, refund, or return shipping arrangements at no additional cost where required.

We recommend using a trackable shipping service and retaining your shipping receipt.

VELTORA does not charge restocking fees for approved returns.

Original shipping fees are generally non-refundable for change-of-mind returns, unless applicable law requires otherwise.

5. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, contact us promptly at supportveltora@gmail.com.

Include your order number and relevant photographs when available.

Depending on the circumstances, we may provide:

• A replacement product.

• A full refund.

• A partial refund where appropriate and agreed.

• Authorized return instructions.

We will investigate the issue and work toward a fair resolution consistent with applicable consumer protection laws.

6. Non-Returnable Items

Certain products may be excluded from voluntary change-of-mind returns, including:

• Gift cards.

• Personalized or custom-made products.

• Opened or used personal-care or hygiene products where return is inappropriate for health or hygiene reasons.

• Products damaged or altered by the customer.

• Products clearly identified as final sale before purchase, where permitted by law.

These exclusions do not affect your legal rights if a product is defective, damaged upon arrival, or not as described.

7. Exchanges

If you would like to exchange an item, please contact our customer support team.

Depending on availability, you may need to return your original item and place a separate order for the replacement.

8. Order Changes and Cancellations

If you need to cancel or modify an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate your request before shipment.

Once an order has entered fulfillment or has shipped, changes may no longer be possible.

Any cancellation or refund rights required by applicable law remain unaffected.

9. Refund Processing

Once we receive and inspect an eligible returned item, we will notify you of the refund decision.

Approved refunds are normally issued to your original payment method within 7 business days after approval.

Your bank or payment provider may require additional time to process and display the refund.

Where applicable law requires a different refund timeframe or method, those requirements will apply.

If more than 15 business days have passed since refund approval and you have not received your refund, please contact us.

10. Missing or Undeliverable Packages

Please ensure your shipping address is complete and accurate when placing an order.

If your package is returned due to an incorrect address, refused delivery, or failure to collect it, please contact us.

Additional reshipping charges may apply where permitted by law. We will explain any applicable charges before arranging reshipment.

If your package is lost during transit or you believe a delivery was incorrectly marked as completed, please contact us so we can investigate.

11. Consumer Rights

Nothing in this policy limits or excludes any mandatory rights or remedies available to consumers under applicable law.

12. Contact Us

For assistance with returns, refunds, exchanges, or cancellations, contact:

VELTORA Customer Support

Email: supportveltora@gmail.com

Website: https://shopveltora.com

We aim to respond to all customer inquiries as promptly as possible.